Refund & Cancellation Policy

Purchases processed by Paddle

Paddle is the Merchant of Record for purchases processed through Paddle. Those purchases follow Paddle’s Refund Policy and its applicable buyer terms. The policy version applicable to your transaction governs that purchase.

14-day refund-request window

Submit discretionary refund requests to Paddle within 14 days of the transaction date. Paddle decides each request individually and may grant a full or partial refund or decline it. Requesting within 14 days does not guarantee a refund.

Statutory consumer rights

Your statutory refund and withdrawal rights remain intact, including rights concerning defective or misdescribed products. Applicable local rights and deadlines take precedence; the discretionary window does not limit mandatory rights.

Request a Paddle refund or cancellation

Visit paddle.net for refund requests and available cancellation or withdrawal options. Contact Unvelion support for technical assistance. Any exchanges or approved refunds follow Paddle’s policy and applicable law.

Purchases processed by other providers

For a purchase processed by another payment provider, use the official support details on our Contact Us page. Include your order reference, purchase date, product title and the issue. Do not send passwords or full payment-card details.

We can review duplicate charges, undelivered access, technical access problems or a product that differs materially from its description. Refunds, cancellations and exchanges depend on the applicable purchase terms, provider procedures and consumer rights. This section does not restrict Paddle purchases or guarantee a refund through another provider.

Related terms and contact

Read our Terms & Conditions or contact PT.Peynet Nordic Asia for assistance. Nothing on this page excludes mandatory consumer protections.